Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Standard Post. ($10 flat rate) Delivery is 3-15 Days;

• Express Post. ($15 flat rate) Delivery is 1-7 Days;

• Click & Collect, Free- Ready within 0-1 Business Days Shop 199, Level 1 Myer Centre Brisbane.

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Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds
 

Refunds for Goods
Refund requests must be made within 7 days after receipt of your goods.

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We accept refund requests for goods sold on our Site for any of the following reasons:

• Goods are broken; or

• Good does not match description.

Refunds do not apply to the following goods:

• Customised items; or 

• Change of Mind.

In certain circumstance we may offer store credit.

In the case of Pop Vinyl packaging, the outer packaging is not included in a broken or damaged item as the packaging is fragile and despite our attempts, not always are they delivered to us in 100% condition and the supplier does not constitute this as damage to the product therefore we agree with that term.

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Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
To be eligible for a return, your item(s) must be in the same condition that you received it. Unworn or unused, with tags in original condition and in its original packaging.
To start a return, you can contact us at pop.into.wonderland@gmail.com.
If your return is accepted, we’ll give you instructions on where to address your package.
Items that are sent back to us without first requesting a return will not be accepted.

 

Our Wonderland Emporium is not responsible for any returns cost/post fees.

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Effective as 11 November 2022